jlgm Privacy Policy

jlgm operates the online gaming platform accessible at jlgm.app, offering casino games, bingo, slots, and related gaming services to eligible players based in the Philippines. For the purposes of the Data Privacy Act of 2012, jlgm acts as the Personal Information Controller (PIC) in respect of the personal data it collects from registered players and site visitors.

jlgm has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with applicable Philippine data privacy law. Contact details for the DPO are provided in Section 14 of this Policy.

This Policy applies to all personal data collected through the jlgm website at jlgm.app, the jlgm mobile platform, customer support communications, and any other interaction you have with jlgm as a registered player or site visitor.

jlgm collects the following categories of personal data from players and site visitors. We collect only what is necessary for the specific purposes described in this Policy.

jlgm collects personal data through the following channels:

• Direct Collection: Information you provide when you register for a jlgm account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automated Collection: Technical and usage data collected automatically when you access jlgm.app, including through cookies, web beacons, and server logs. See Section 7 for details on our cookie practices.
• Third-Party Sources: Identity verification data from government ID databases or third-party KYC service providers; fraud and AML screening data from compliance service providers; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions.
• Publicly Available Sources: In limited circumstances, jlgm may supplement your profile with information from publicly available sources for fraud prevention or AML compliance purposes.

jlgm uses your personal data for the following specific purposes:

• Account Management: To create, maintain, and manage your jlgm player account, including processing your registration, verifying your identity, and managing your account settings.
• Age Verification: To verify that you are at least 21 years of age before granting access to real-money gaming, as required by Philippine law.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods. All financial transactions are denominated in Philippine Peso (PHP / ₱).
• Game Provision: To provide access to jlgm's full suite of games including slots, bingo, jackpot bingo, joker poker, and live dealer games, and to record game outcomes and transaction histories.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, to enforce deposit limits, loss limits, and self-exclusion requests, and to provide responsible gaming interventions where appropriate.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to the jlgm platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyse usage patterns, conduct A/B testing, and improve the performance, design, and features of the jlgm platform.

Under the Data Privacy Act of 2012, jlgm processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jlgm — specifically, to provide the gaming services you have registered for, process your payments, and manage your account.
• Legal Obligation: Processing is required to comply with jlgm's legal obligations under Philippine law, including AML regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for jlgm's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, jlgm relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jlgm does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Service Providers: jlgm engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting providers, and customer support platform providers. All service providers are contractually required to process your data only on jlgm's instructions and to maintain appropriate security measures.
• Regulatory Authorities: jlgm may disclose your personal data to Philippine regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where required by law or in response to a valid legal process.
• Game Providers: Where jlgm offers games developed by third-party game studios, limited technical data (such as session tokens) may be shared with those providers solely for the purpose of delivering the game experience. Game providers do not receive your full personal profile.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jlgm's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.

jlgm uses cookies and similar tracking technologies on jlgm.app to enhance your experience, maintain your session, and analyse platform usage. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of jlgm.app, including session management, login authentication, and security features. These cookies cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, game settings, and responsible gaming limits. These cookies improve your experience but are not strictly essential.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use jlgm.app, including pages visited, time spent, and navigation paths. This data helps jlgm improve the platform. Analytics cookies are only set with your consent.
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of jlgm's marketing campaigns. Marketing cookies are only set with your explicit consent.

You can manage your cookie preferences at any time through the cookie settings panel on jlgm.app. Please note that disabling certain cookies may affect the functionality of the platform. Your browser settings may also allow you to block or delete cookies, though this may impact your ability to use jlgm's services.

jlgm retains your personal data for the periods set out below, after which data is securely deleted or anonymised:

Where jlgm is required by law to retain data for a longer period, the statutory retention period will apply. Upon expiry of the applicable retention period, jlgm will securely delete or anonymise your personal data in accordance with its data disposal procedures.

jlgm implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and jlgm.app is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Storage: Sensitive personal data, including government ID numbers and financial account details, is stored in encrypted form using AES-256 encryption.
• Access Controls: Access to personal data is restricted to jlgm staff and service providers who have a legitimate need to access it. All access is logged and audited.
• Two-Factor Authentication: jlgm offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: jlgm conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in the platform.
• Staff Training: All jlgm staff who handle personal data receive regular training on data privacy obligations and security best practices.

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by jlgm. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14.

jlgm will respond to all data subject rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified of the extension and the reason for it.

The jlgm platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. jlgm does not knowingly collect personal data from individuals under the age of 21.

If jlgm discovers that it has inadvertently collected personal data from a person under 21 years of age, it will immediately suspend the relevant account, delete the associated personal data, and reverse any financial transactions. If you believe that a minor has registered on jlgm, please contact our support team immediately.

The jlgm platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya, BPI, BDO, Metrobank). This Privacy Policy applies only to jlgm.app and does not cover the privacy practices of any third-party websites or services.

jlgm is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of jlgm.

jlgm reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email or via an in-platform notification at least fourteen (14) days before the changes take effect.

The date of the most recent update is displayed at the top of this Policy. Your continued use of jlgm following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the platform and may request account closure by contacting jlgm support.

If you have any questions, concerns, or requests relating to this Privacy Policy or jlgm's data processing practices, please contact our Data Protection Officer (DPO):